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Before
making a purchase, please take a moment to read these important
terms and policies.
By placing an order on www.ParrotJewelry.com
you agree to these terms and conditions.
For further information, please see the Frequently
Asked Questions page.
TERMS
& CONDITIONS
All
artwork on www.ParrotJewelry.com is created solely by Alicia
Merritt. Please understand that each custom piece is hand
sculpted, so there will be variations from the online example
images of various species and your personal order. Your
avian art will be unique!
Please
keep all artwork out of the reach of children and pets.
Products may contain small pieces that could pose a choking
hazard. Our feathered friends are naturally drawn to colorful
jewelry, so please take great care when wearing your jewelry
while handling your pet birds. Alicia cannot and will not
be held liable for any accidents resulting in injury that
involve any products sold on ParrotJewelry.com.
PLACING
A CUSTOM ORDER
The
demand for Alicia's custom work is far more than she can
personally create. Because of this, there is a "lottery"
type of system that Alicia is now using. For more information,
please read about it on the order
form page.
When
your custom order is drawn, Alicia will contact you by email
to go over the details. If Alicia is unable to contact you
by email, you will receive a phone call to the number you
provided with your order request. Once all details are finalized
and confirmed, you will receive an email with your invoice
attached in PDF format. If you are unable to view your invoice,
please email Alicia.
Payment
is required within one week of drawing and confirming your
custom order. Full payment is required before Alicia can
begin sculpting your special creation.
To
purchase a one-of-a-kind creation already created and in
stock, please see Alicia's Inventory
Page to view items which are ready for immediate shipment.
Alicia sells most of her non-custom creations through her
eBay
store and Etsy
shop.
EMAIL
REFERENCE PHOTOS
Alicia
has a vast library of reference photos for most species,
so photos are not always required if your bird is representative
of the "typical" coloration of the species. However,
photos can be helpful if you would like a rare species that
Alicia may not be familiar with, as well as for various
mutations, or for birds with variant markings such as some
amazons, cockatiels and others.
You
are welcome to send or email photos of your birds for quotes
or for reference for Alicia when she creates your custom
order. For sending photos online, please email Alicia first
to notify her that you will be emailing photos, then clearly
note in the subject line: your name, your invoice number
(if you have already ordered) and the species of birds.
If you do not include at least one of these identifying
subjects, your email may be deleted as spam and not read.
Photos can also be mailed through the post to Alicia, and
she is happy to return them to you with your order.
A
few tips on choosing photos:
- Full
bodied side views are helpful for most projects.
- Close
up profile face views are great for charms.
- Lighting
is important! Your bird's colors can look very different
in photos with flash, so try to match the colors in the
photo to your bird's actual colors if you want the custom
artwork to reflect that.
- The
more photos, the better!
PAYMENT
- WITHIN THE USA
For
domestic orders within the USA, Alicia accepts checks, money
orders, PayPal and credit card payments. PayPal also allows
you to directly transfer from your bank account, and this
takes approximately 4 days to clear. (See F.A.Q.
page for information about PayPal.)
You
may also choose to send your payment via direct bank wire
transfer if your order totals over $300. If you would like
to use this method, please contact Alicia first to get specific
instructions. An additional charge of $10.00 will be added
to cover bank fees for domestic wire transfers.
If
your payment by check is returned due to insufficient funds,
you will be charged for all bank fees as well as a processing
fee.
For
more details, see the Shipping
and Payment page.
PAYMENT
- INTERNATIONAL
All
international payments, regardless of method, must be in
US DOLLARS. Alicia accepts International money orders, PayPal
payments up to $300, and bank wire transfers for orders
over $300.
International
orders which total over $300 will be required to be paid
through wire transfer except for long time established customers.
An additional charge of $30.00 will be added to cover bank
fees for wire transfers.
All
payments must clear before any artwork is mailed out. For
more details, see the Shipping
and Payment page.
SALES
TAX
Purchases
shipped within the state of Iowa will be charged 6% sales
tax. Shipping and Sales Tax are calculated and added to
the total order in your invoice.
PACKAGING
Your
special creation will be packaged with great care to be
well protected during shipping, as well as to be suitable
for gift giving if you choose. You may have your purchase
shipped to a gift recipient and Alicia is happy to include
a special gift message for you. Please inform Alicia when
placing your order if the item is to be sent as a gift if
you would like the receipt kept out.
Your
jewelry order will be packaged in a box with decorative
ribbon, and wrapped with protective bubble wrap.
SHIPPING
& DELIVERY TIME - WITHIN THE USA
When
you purchase an item from Alicia's Inventory
of creations in stock, your order will be shipped out
within 1-3 days apon receiving your payment, if not sooner.
You will receive a shipping confirmation via email when
your order has been shipped. Most items are shipped Priority
Mail through the USPS, and take anywhere from 2-6 days to
arrive. Custom charms and chokers can be shipped via First
Class Mail at the customer's request, which sometimes takes
a few days longer to arrive. Expedited shipping is available
at customer's request, using USPS Express Mail.
For
more shipping details, including costs and insurance options,
see the Shipping and Payment
page.
Delivery
time for a custom creation will depend on the current line
of orders ahead of yours, and the amount of time it takes
to complete your particular order. Because the majority
of Alicia's Creations are custom, made-to-order original
art pieces, shipping times can vary. Once your order is
placed, Alicia will let you know the estimated wait time.
In
addition, Alicia is not liable for any loss or damage during
shipment. If the order has been insured, and arrives damaged
in the mail, the customer will be responsible for making
a claim for reimbursement with the USPS. For this reason,
Alicia recommends purchasing insurance.
Please
notify Alicia if your package does not arrive within a reasonable
time frame or arrives damaged. If possible, take a photo
of the damaged package, and keep all packing materials for
insurance claim purposes.
SHIPPING
& DELIVERY TIME - INTERNATIONAL
Shipping
times outside of the USA can be unpredictable, and Alicia
is unable to estimate any time frame beyond what the USPS
is able to provide as typical guidelines for your country.
Many factors play into the delivery when packages travel
overseas, so please allow plenty of time for your order
if you are ordering from outside of the USA. International
custom orders valued over $200 will only be shipped through
Express Mail International for more secure delivery.
In
addition, once a package has been shipped, Alicia is not
liable for any loss or damage during shipment. If the order
has been insured, and arrives damaged, the customer will
be responsible for making a claim for reimbursement with
the USPS. Please notify Alicia if your package does not
arrive within a reasonable time frame or arrives damaged.
For
more shipping details, including costs and insurance options,
see the Shipping and Payment
page.
PRIVACY
POLICY
Your
security and privacy are of the utmost importance at ParrotJewelry.com.
Information received from you, including your name, email
address, mailing address, and phone number is always kept
confidential. This information is used only for order fulfillment,
billing, and shipping purposes. Your private information
is never shared with anyone else.
RETURNS
& MODIFICATIONS POLICY
Alicia
hand-sculpts every custom order just for you with great
detail to your specific requests. Because of this, custom
items cannot be returned, as they were made exclusively
for the customer.
If
you wish to cancel or modify an order, you can do so at
any time BEFORE Alicia has started sculpting your order.
Your canceled order will be refunded minus 10% for rescheduling
fees.
For
refunds on non-custom items, meaning any item purchased
from Alicia's INVENTORY (through
her eBay
store or Etsy
shop), you may send the item back within 7 days of receiving
it if you are not 100% pleased.
Any
damaged, altered, used/worn items are not eligible for return
or refund.
Original
shipping charges are not refundable. To receive a refund,
please return item(s) in their original jewelry box(s) and
be sure to use an appropriate mailing box with padding to
prevent damage in transit. Please use an insured courier
(USPS Insured, FedEx, UPS) and retain your shipping receipt.
Alicia can not and will not be responsible for item(s) that
you send that are lost or damaged in transit.
All
custom orders are photographed at the time the order is
filled for shipping for insurance purposes, and can be emailed
to the customer upon request. (Please note that once your
order is completed, no changes can be made to the piece.)
COPYRIGHT
All
content, photos, graphics and artwork is Copyright ©
Alicia Merritt / Alicia's Creations 1999-2011. All rights
are reserved. Designs may not be reproduced without written
permission.
You MAY NOT copy any content to make your own graphics,
signature pictures, avatars or post on message boards, etc.
You
may email Alicia for permission
to post a picture or content on a discussion board, forum
or blog, which is most often approved as long as you provide
clear reference to the artist and link it back to this website
with the following credit:
Image and Design Copyright © Alicia's Creations, www.ParrotJewelry.com
Alicia
retains all rights of photos of custom orders and the creations
themselves.
Thank
you for following and respecting these terms and policies!
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